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Terms and Conditions 

In these terms “we” or “us” means the company W. Jerman and Sons T/A Risca Builders Supply; “you” or “the customer” means the person, firm or company who purchases the goods and/or services from us; and “our” and “your” shall be construed accordingly and “contract” means any order which has been accepted by us. 


  • Prices are listed either exclusive or inclusive of VAT, where appropriate.

  • The price charged for goods will be that ruling on the date of order.

  • A quotation given by us does not constitute an offer, and we may withdraw or revise a quotation at any time before our acceptance of the order or delivery.

  • All prices are subject to change without notice, so check prices before placing your order.



  • When an estimate of quantity, measurement or advice in relation to a product for a particular purpose is given by us, this information is only for guidance (based on information provided by the customer) and is without liability on our part.

  • Where goods are sold packed, the extent of packing and/or protection necessary will be at our discretion.

  • Any special packing stipulated by the customer can be charged to the customer’s account.

  • Any goods sent unpacked at the customer’s request will be at risk of the customer.

  • The customer must ensure itself before ordering the goods that the goods are fit and suitable for the purpose for which the customer requires them.


How to pay

  • We accept Visa and Mastercard credit cards/debit cards or cash (pounds sterling) in store.

  • Cash on delivery is an available option but must be given to the driver before deliveries will be left with you.

  • If paying on an account, please refer to our account section. 


Any return is subject to the following conditions:

  • Product must be in the same condition as purchased.

  • Returns can be refunded for store-credit for the lowest advertised price within 14 days of purchase at the discretion of a Risca Builders Supply director.

  • You are responsible to return the products to us at your own cost and any returns where a refund is given will be subject to a 25% restocking fee.

  • Returns after 14 days of purchase will not be exchanged or refunded.

  • We shall be under no obligation to issue a credit note for goods.

  • We reserve the right to refuse a return.

Non-Returnable Items

  • Special orders or orders customised to your preference will not be exchanged or refunded.

  • Perishable products such as any cement-based products will not be exchanged or refunded.

  • Any product with a short shelf life or sell by date.

  • Chemicals/liquids which have been opened.

  • Sealed/sensitive electrical goods such as circuit boards.

  • Any goods which have become mixed inseparably with other items/other orders after their delivery.



  • Deliveries to local areas are free, however outside local areas are subject to a delivery fee that will be determined at the discretion of a Risca Builders Supply director.

  • The customer will be given an estimated time-slot of delivery but not guaranteed.

  • We shall not be liable for any delay in delivery of goods or failure to deliver goods that is caused by a major force event or the customer's failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of goods.

  • We will always try to make a single delivery where possible, to minimise inconvenience; however, this may not always be possible.

  • All deliveries must be received and signed for by a person aged 18 or over.

  • For all deliveries, our obligation is limited to delivery as near to the site as a safe, hard road permits.

  • The customer must provide, free of charge, reasonable assistance in unloading and stacking, especially to big orders that may need machine equipment to carry and move. 

  • The customer must advise us of any local traffic regulations, which may affect or restrict delivery.

  • If, for any reason delivery is made outside our normal hours of business, we reserve the right to make an extra charge.

  • Where the customer collects or arranges collection of the goods, the customer does so at its sole risk. 

  • We will deliver to site provided that there is a suitable road to the point where delivery is requested, if no such road exists; delivery will be made to the nearest point at which, in the driver’s opinion, the vehicle can safely and lawfully unload.

  • The delivery driver has the right to refuse a delivery if they believe the action of delivery may cause damage to persons or property.

  • If no one is available to take the delivery, we will call the customer to arrange a suitable time and date for re-delivery, but this is subject to an additional handling and charge fee of 10%.

  • Any cancellations to a scheduled delivery within 24 hours of delivery will incur a 10% fee. 

  • We cannot be held responsible for any third-party costs such as labor, or charges which the customer incurs due to non-delivery of an order or orders that have not been checked on delivery.

  • Orders that have been delivered and are required to be picked up will not be exchanged or refunded and will be subject to a 50% collection service fee.

  • Our drivers have instructions not to accept the return of goods without written authority.

  • Risk in the goods shall pass to the customer on completion of delivery.

  • If ten business days after the day on which we notified the customer the goods were ready for delivery, the customer has not taken/accepted delivery of them, we may resell or otherwise dispose of part or all of the goods and of the goods and, after deducting reasonable storage and selling costs, account to the customer for any shortfall below the price of the goods.



  • ​Accounts are opened at our discretion.

  • Risca Builders Supply will set a credit limit (including VAT) for the account and tell the customer what it is.

  • Payments made to an account may at our discretion restore your ability to borrow again, in which case it shall be up to the limit.

  • Orders may not exceed the value of the approved credit limit, which includes unpaid invoices at that time.

  • New accounts are subject to credit control procedures before being opened, including two trade references that will be contacted.

  • All accounts are discounted in advance unless alternative terms are agreed in writing on behalf of a Risca Builders Supply director.

  • The customer will be sent an invoice of each order and monthly statements showing details of all purchases which have been charged to the account.

  • We must receive payment of the amount shown on the statement not later than the 28th of the month following date of statement.

  • We may charge the customer interest on overdue accounts at the rate of 5% of the capital amount outstanding each week it is overdue.

  • Failure by the customer to make payment in full when due, shall entitle us to withhold further deliveries under any contract with the customer to make further deliveries subject to such conditions as to payment as we may decide are appropriate.

  • The customer shall not posses the goods if the customer has not paid for the goods in full by the expiry of any credit period allowed by the agreed contract or by a Risca Builders Supply director.

  • If the customer has not paid for the goods in full by the expiry of any credit period allowed by the agreed contract or by a Risca Builders Supply director, the customer grants us, our agents and employees an irrevocable license to enter any premises where the goods are stored in order to repossess them at any time; the customer will indemnify us against any liability in regard to any damage caused to premises or vehicle should repossession become necessary.

  • Any complaints by the customer as to the condition, quality or quantity of goods supplied relating to a part or portion of an order shall not affect the liability of the customer to make payment within the stipulated time in respect of the remainder of the order.

  • Any variation to these terms must be agreed in writing by a Risca Builders Supply director.

  • If the customer wants to close the account, the customer must pay off any outstanding amounts and must be provided in a written notice.


Health and Safety

  • Certain products supplied by us could if incorrectly used, give rise to risks to health and safety: information in respect of such products is available on the product.

  • The customer shall ensure that all Statutory, Government or Local Authority regulations are complied with in relation to the use of any goods purchased from us.


Withdrawal of Products

  • We cannot guarantee continuity of supply of any product or product line.



  • Nothing in these Terms & Conditions shall limit or exclude our liability for:

  • Death or personal injury resulting from our negligence or the negligence of our employees, agents or subcontractors.

  •  Fraud or fraudulent misrepresentation.

  • We shall not be liable to the customer for:

    • shortages in quantity delivered, unless the customer notifies us in writing within three days of receipt of the goods and provides proof

    • for damage to or loss of goods in transit (where the goods are carried by our own transport or by a carrier on our behalf), unless the customer notifies us and the carrier in writing of any claim within three days of receiving the goods and provides proof

    • for defects in the goods caused by any, neglect or default of the customer or any third party

    • for defects in the goods if the customer is unable to produce on request satisfactory proof of purchase of the goods from us

    • for defects in the goods which would have been apparent on inspection before incorporation into building works and the customer did not make such inspections or tests

  • We give no condition or warranty that the goods are fit for any particular purpose for which the customer may require them.

  • We will take all reasonable precautions to keep your details secure but we will not accept liability for any losses caused by unauthorised access to information provided by the customer.

  • We shall not be liable for any consequential, indirect, economic or special loss or for any loss of profits, loss of business, loss of revenue, loss of goodwill or loss of anticipated savings whether arising from breach of contract, tort including negligence, breach of statutory duty, misrepresentation or otherwise.


These conditions of sale apply to all contracts between Risca Builders Supply and the customer, unless otherwise agreed in writing by a director of Risca Builders Supply. Terms and conditions are subject to change without notice.


Please contact us for any further information or explanation.

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